Delivery Terms and Conditions of Sale

By placing an order via our website you are accepting these Terms & Conditions. Please read these terms and conditions before placing an order.

“Kyle Books” means Kyle Cathie Limited whose registered office is at Bridge House, London Bridge, London SE1 9QR. Company Registration No. 2427215. “You” means the person placing the order. By placing an order in completing and submitting an electronic order via our website, you are making an offer to purchase goods which, if accepted by Kyle Books, will result in a binding contract. Kyle Books must receive payment of the whole price for the goods that you order before your order can be accepted. Please note orders will only be dispatched once we have received authorisation from your payment card issuer.

Kyle Books does not sell goods to children online. By using the website to buy goods online, you confirm that you are at least 18 years old or, if you are under 18 years old, that you are accessing the website only with the consent and assistance of your parent or guardian. After you have placed your order Kyle Books will send you an email to acknowledge your order and confirm which goods you have ordered. Please note that this email does not constitute an order acceptance from us and we reserve the right to refuse any order. Once the order has been processed, a further email will be sent to you as confirmation that your order has been accepted and is due for dispatch. Kyle Books are not obliged to accept your order and will not accept your order for reasons including but not limited to the following:

  • the goods are currently not in stock;
  • your payment is not authorised;
  • there is an error on our website regarding the price or other details of the goods; or
  • you have cancelled your order in the manner prescribed below (Cancelling Orders)

Delivery


UK Orders

Orders placed as standard UK delivery are free. When you place your order you will be asked to choose between standard or express delivery. Standard delivery is 2nd Class Royal Mail and should take 3-4 days to arrive. UK Next Day is a Royal Mail Special Delivery trackable service and should be delivered to you the next day upon signature on arrival.

Please place your order before 1pm to guarantee these delivery times. If you would like to place an express order after 1pm, please email sales@kylebooks.com to see if your request can be dealt with. We will deliver goods to the address specified by you in the order process.

International Orders

All international orders are sent through Royal Mail and are non-trackable.

Delivery charges
1st book
Price per subsequent book
UK Standard (2nd Class)  Free Free
UK First Class
£4.00 £1.00
UK Next Day
£7.00 £0.50
Europe £5.50  £2.50
Europe Courier
£7.00 £3.00
Rest of World  £7.00 £3.00
Rest of World Courier
£20.00 £3.00


Delivery to UK and international destinations

Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. Kyle Books cannot be held responsible for failure to deliver the goods if you have supplied us with incorrect information; in circumstance whereby the goods will not fit into a letterbox and the address is unattended; or any other reason once the goods have been dispatched. If goods arrive in a damaged condition, if possible, make a note on the consignment note and inform us as soon as possible after the delivery. It is your responsibility to confirm that the correct number of packages, as indicated on the consignment note included with your goods, has been delivered. Any shortages must be noted on the consignment note and it will be your responsibility to notify us via sales@kylebooks.com within 10 days from delivery after which you will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Cancelling Orders

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please email sales@kylebooks.com stating “Order Cancellation” You will need to give us written confirmation of your name, address and your order number to cancel your order. If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. Cancelled orders will be refunded in full however this does not include any return shipping costs that you incur.

Product Availability, Pricing and Payment

Prices and availability are correct at the time of going to press but are subject to alteration without prior notice although we will endeavour to notify you. Please contact sales@kylebooks.com if you have any queries about your order. If goods you have ordered are unavailable, you will be notified as soon as possible.

Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT (where applicable). Packaging and delivery costs (where applicable) will be added to the total price of your goods.

Returns Policy

If you are not satisfied with your goods then please notify us within 7 days of receiving your order by emailing sales@kylebooks.com. Upon written notification we will at our option exchange the goods; make good any shortage or non-delivery; or refund to you the amount paid by you for the goods in question to the original method of payment. To receive a full refund the goods must be returned in their original packaging and in the same condition in which they were received. If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please note that our returns policy does not affect your consumer statutory rights.

General

Kyle Books will not be liable to you for any indirect or consequential loss or damage arising out of any problem relating to goods delivered to you and shall have no liability to pay any compensation other than to refund you the amount paid for the goods upon their return. Please note that nothing contained herein limits any rights you have as a consumer under the laws of England, Wales and Scotland. Nothing in these terms and conditions creates any right which is enforceable by any person who is not a party to the contract between you and Kyle Books. Kyle Books shall have no liability to you for any failure to deliver the goods you have ordered or for any delay, damage or defect to goods delivered caused by circumstances beyond its reasonable control. If any part of these conditions is unenforceable (including any provision in which Kyle Books excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

If you have a complaint, please contact the Sales team by post, phone or email at:

sales@kylebooks.com

Sales
Kyle Books
23 Howland Street
London
W1T 4AY

Tel: 020 7692 7215